Privacy Policy

Our Privacy Policy describes how and what data Guam Visitor’s Bureau (“GVB”) and its agents (“we”) collect from you, and how and why we use your personal data. The agents are our back-end providers of services that support our website and the services that we offer. This policy also describes choices we provide for you to access, update or otherwise take control of your personal data that we process. We collect, process and analyze the data in order to provide you with the services available via www.visitguam.com and to provide other information or services including valuable information, offers and services to travelers, meeting planners, the travel trade or those interested in travel to Guam and in related travel, leisure, cultural, lodging and entertainment or services available through our partners. By visiting this website, you are accepting the practices described in this Privacy Policy.

Who Does This Privacy Policy Apply To?

This Privacy Policy applies to the conduct of GVB, and those independent contractors who operate portions of this website on GVB's behalf, insofar as their conduct relates to this website. When we use the terms "website" or "this website", we mean those webpages and website described and defined in the Terms and Conditions of Use. This Privacy Policy does not apply to the practices of companies that GVB does not own or control, or to people that GVB does not employ or manage. Third party websites that you connect to through this website are not under GVB's control and are subject to their own privacy policies rather than this Privacy Policy. For more information about linking to third party websites through this website, please see the Terms and Conditions of Use.

HOW DO WE GET THE INFORMATION?

Opt-In Information

Information may be received about you when you agree to provide us with information. If you agree to provide data by opting in to receiving further information or services from us, we may use the data you provide to update, expand and analyze the accuracy of our records, identify new customers, and provide information and services that may be of interest to you based on your agreement to opt in to receive this information.

Cookies

We may use cookies. We collect information so that we can provide the best possible experience when you utilize our services. In order for you to use our website, subscribe to our electronic newsletter and other electronic mailings, participate in our programs and promotions and participate in sweepstakes or other contests that we may sponsor, we collect personal information that you submit to us and nonpersonal information that is collected by the use of cookies. We may use cookies to keep track of your status as a participant in our promotions, to tailor information to your preferences or for other similar purposes. Cookies also help us estimate and report the size of our viewing community and traffic. Cookies help us serve you better. We collect information that does not identify you personally, but rather identifies your computer or browser. We do not collect any personal information that you do not provide. Cookies are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. This information is used to track visitor use of the website and visitor behavioral patterns.

Your Web browser only allows us to access the cookies we have already sent to your computer, not the cookies that other websites have sent. We do not and cannot use cookies to retrieve any information from your computer that we did not put there in the first place. You can adjust your Web browser to refuse all new cookies, to notify you whenever you are about to receive a new cookie, or to disable cookies completely. Most web browsers also offer users the ability to control the placement and duration of cookies. Search for "cookies" under the web browser's Help menu for more information on cookie management features available. Please note, however, that if you do set your browser not to accept cookies, you may not be able to take advantage of certain features enjoyed by other visitors to our website.

WHAT WILL YOU DO WITH MY INFORMATION?

Provide Information

The primary reason why we collect information from you is to provide you with the services that you request and to enhance your experience at our website. From time to time, we may use your personal information for internal or external marketing and promotional purposes or analytical purposes. For example, we may send you updates on upcoming Guam events and special offers and we may email you about promotions and surveys. In addition to our internal use of the information we collect, your personal information is used to help make sure that you receive all the information you need to make your stay in Guam as pleasant as possible.

Analyze

We also use the information we collect to make sure that our website provides you with the resources you need and the level of quality you expect. For example, information about the sections of the website that people visit most frequently and least frequently helps us to decide which features website users find useful and which features need some changes. We may also use IP addresses to analyze trends, help us administer the website, track the movement of visitors and gather broad demographic information for aggregate use. IP addresses are not linked to any other personally identifiable information.

Disclosure for Legal Purposes

The law requires that we may be required to share your personal information and nonpersonal information (see cookies section above for examples of nonpersonal information) pursuant to judicial or governmental subpoenas, warrants or orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose and share your personal and nonpersonal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this site’s Terms of Service or as otherwise required by law.

WILL THIRD PARTIES HAVE ACCESS TO MY INFORMATION?

Aggregated Demographic Information

We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person. No personal information is disclosed in this manner.

Ad Serve Companies

We use third-party advertising companies to serve ads when users visit our website. These companies may use information (not including name, address, email address or telephone number) about visitors to our website in order to provide advertisements about goods and services of interest to such visitors.

Partners

Also, we may occasionally provide your contact information to our partners and affiliates who may, in turn, send you information by, for example, mail or email about their products and services. On occasion, we may offer a special promotion (such as a sweepstakes, contest or a free subscription to goods and services) on the website in conjunction with a third-party service provider, sponsor or promotional partner, and share your information with that third-party service provider, sponsor or promotional partner so that it can send you other special promotions it offers and, in those instances, we will inform you of the identity of the third-party partner.

Agents

We sometimes use third party agents to run our website, publish our newsletter, provide you with useful information about offers and services to travelers or those interested in travel to Guam and in related travel, leisure, cultural, lodging, and entertainment or services available through our partners or to make or fulfill offers you receive from us. Our agents and partners include web services providers, contest fulfillment providers, airlines, hotels and lodging providers, sightseeing and entertainment venues. We may share the information that you provide with our agents or partners in order to provide you with services and information. We require our agents and partners to keep your information private, not share it with anyone else and, if they would like to contact you directly, obtain your permission to do that.

HOW DO YOU PROTECT MY INFORMATION?

We know that when you provide us with any type of information, you're trusting us to keep it safe from unauthorized intrusion. We take all reasonable steps, through the use of updated security software and protocols, to ensure that your personal information is safe.

OTHER THINGS TO KNOW

We do not actively encourage use of our website by children or market or direct advertising to those under 16. You agree that you are over 16. We will notify appropriate authorities and, as may be required, you of a personal data breach without undue delay if there is a high risk of harm based on the type of information and breach or provide notice in an appropriate manner where the breach does not pose a high risk of harm.

By submitting information to us, you consent to its collection and use by us in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us: www.visitguam.com/plan/contact/

or by mail:
401 Pale San Vitores Road
Tumon, GU 96913
671.646.5278